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Privacy Policy

Taree Pet Barn (“we”) operates online and as a retail store. We recognise the importance of protecting the privacy of our customers and other third parties who provide their personal information to us.

We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in Privacy Act 1988 (Cth) (“Privacy Act”).

This policy explains how we collect your personal information, what we do with it, and how it is protected.


The personal information we collect about you includes your:

  • Name, age, date of birth and contact details (including residential or business address, delivery address, email address, telephone number);
  • Pet ownership details, shopping habits and preferences and details of products and services you have purchased from us;
  • Marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); and
  • Device identification information (see the section headed 'Online and Digital Services' below for further information).

If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

i) How we collect your personal information

Normally we collect personal information from you directly, when you visit our retail location, or our online store.

ii) We may collect your personal information:

Directly from you during conversations with our team members (by phone, in person or electronically);

when you make a purchase or complete purchase orders, registrations, requests or applications for our products or services, loyalty or other membership clubs (by phone, in person or electronically);

when you communicate with us during competitions, special events and promotions; and where you access and interact with the website or the customer service team including via social media sites (see the section headed 'Online and Digital Services' below for further information).

If you apply for employment and complete forms applicable to the recruitment and selection process, we will collect your personal information through that process.

We may also collect personal information from third parties including through the acquisition of third party mailing lists and from organisations with whom we have an affiliation.

iii) How we hold your personal information

We may hold your personal information in hard copy (paper) or electronic form.

If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by us and on servers controlled by third parties under contractual arrangement with us. We use physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.

Personal information collected in hard copy (paper) form may be converted to electronic form. Where this occurs, generally the hard copy is securely destroyed at the end of this process. Information held in paper-based form is generally securely stored at our head office or at our retail locations. We generally use physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss and from unauthorised access, modification and disclosure.


You have the option of not identifying yourself, or using a pseudonym, when dealing with us (where this is lawful and practicable for example, when making an enquiry or purchasing products from our retail stores). However, in certain circumstances, if we do not collect personal information about you, we may be unable to provide you with the products and services you have asked us to provide.


The main purposes for which we collect, hold and use your personal information are:

  • To provide you with products and services that you have requested from us;
  • To communicate with you, including about products and services, competition results, special offers, and events which might interest you; and
  • To answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you.
  • If you are a candidate for employment, we may use your personal information to assess your suitability for a position with us.

We also use and disclose your personal information:

  • To carry out administration, marketing, planning, risk management, fraud and loss prevention activities;
  • For product and service development, quality control and research to improve the way we and our service providers provide products and services to us and you;
  • To seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback; and
  • To comply with laws or regulations or to comply with any directions given by regulators or authorities.

The kinds of third parties to whom we may disclose personal information to include delivery services providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors).

We may collect, hold, use and disclose personal information for other purposes explained at the time of collection.


We may send you direct marketing communications to keep you informed about products and services we provide and other products and services that may be of interest to you via email, SMS, social media, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

We acknowledge and respect our customers' choice to "opt-out" of direct marketing communication activities from us. You may opt out of direct marketing communications at any time by contacting us on 02 6550 0055 or by emailing 

You can also unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.


Your personal information will also be disclosed to overseas recipients (including services providers who assist us to improve our products and services by analysing sales information and trends and conducting customer satisfaction enquiries). Those overseas recipients are likely to be located in the USA and New Zealand.

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

Third Party Sites

During online transactions we do not collect your credit card or banking details as online payments are handled by St George, Paypal, Zip Pay and Open Pay. Please check the,,, and websites for details of their privacy policies and security measures.

Taree Pet Barn’s website or communications may also contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, any third party websites.

Cookies and Digital Identifiers

Generally, individuals can use our digital services without identifying themselves. We may collect device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access or interact with us through our online store and websites ( or other applications. This information may include session cookies, your device IMEI number, IP address or MAC address. In some cases, these identifiers may only relate to a device or may be of an aggregated or statistical nature, and will not identify you as the user. In other cases we may associate information about your use of the website and other digital services over time with your personal information (e.g. where on any occasion you have logged in, followed a link sent to you by email or we have otherwise been able to identify you).

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. A cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

We use and third-party vendors use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on an individual’s past visits to our website and third party websites.

Accessing Personal Information

You are entitled to access your personal information we hold about you on request. To request access to your personal information, please contact The Privacy Officer using the contact details set out below under 'Contacting Us'. In limited circumstances, access to your personal information may be declined in accordance with the Australian Privacy Principles. We may charge a reasonable fee for providing access to your personal information.

Updating Personal Information

We will endeavour to keep your personal information accurate, up-to-date and complete. You can assist us with this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your details change.

If you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

Destruction of Personal Information

Taree Pet Barn takes reasonable steps to delete or securely destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

If you wish to have your personal information removed from our records, you may request that your personal information be deleted or securely destroyed. It will not always be possible to comply with your request to delete or destroy your personal information.


If you have any questions or concerns about this privacy policy or how we have handled your personal information, you may contact us at any time. The contact details for the Privacy Officer are set out below under 'Contacting Us'.

If you have a complaint about privacy, please contact the Privacy Officer. The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. If your complaint requires more detailed consideration or investigation, we may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved. We will respond to your complaint as soon as reasonably practicable and, in any case, within 30 days.

If you are not satisfied with our response to a complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.

The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at


We reserve the right to make changes to this privacy policy from time to time. Any changes to the privacy policy will be published on Taree Pet Barn's website. This privacy policy was last amended in November 2020. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

This privacy policy may also be found on Taree Pet Barn's website (


If you would like to contact us in relation to this privacy policy or your personal information please contact us at:

Taree Pet Barn
61 Whitbread Street
Taree, NSW 2430
Telephone: 02 6550 0055

Security Policy


Taree Pet Barn takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers. When you register your personal details to establish an account or to place an order Taree Pet Barn uses SSL (Secure Socket Layer) technology to secure your details online. Secure Socket Layer (SSL) encrypts the information you send through this website.

Every time Taree Pet Barn collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.

We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

Credit Card Details

Sensitive credit card payment details are never stored on our website or within our internal database system. All payment details are securely transmitted through an encrypted gateway in real time to our banking partner Payments Express.

If you place your order with us over the phone or request a partial refund of an order placed, one of our experienced team members will need to obtain your credit card details to process the transaction. Immediately following the call the credit card information will be destroyed.

We will never request credit card information via email or instant messenger. These forms of communication are not secure enough for transmitting personal financial information. If you receive a request via any form other than on our website or by phone for your credit card information, please notify us immediately via our contact details so we can notify the appropriate authority.

Secure St George Service

Shopping at is safe and secure. Taree Pet Barn has engaged St George as the payment gateway service provider to secure all aspects involving customer payment via credit cards. Transactions are processed through the secure St George payment facility. To protect cardholder data St George complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.

All customer credit card information is securely submitted and processed entirely on specialised St George payment gateway systems.

Secure PayPal Service

Taree Pet Barn also offers an alternative secure payment service via PayPal at no cost to the customer. PayPal is a popular secure payment service that maintains high standards of security and assurance levels to protect both the customer and the merchant from security threats to payment accounts and credit card details.

For more information on PayPal, please visit the PayPal website

Secure Zip Pay Service

Zip is a simple and secure, interest free payment option, that lets you shop today and pay later for your purchases. It’s a reusable account of up to $1000, with a minimum monthly repayment of $40 (or less if the amount you owe is less than $40). But, if you want to pay off your purchase sooner, you can. It’s as simple as one, two, three:

  1. Want it. Create your account in moments and select Zip at checkout.
  2. Get it. Zip pay for your purchase, you get the goods, nothing to pay today.
  3. Own it. Choose how you pay Zip back over time, interest free.

For more information on Zip Pay, please visit the Zip Pay website

Secure Open Pay Service

Openpay is an alternative method of payment available through the Taree Pet Barn online store. Openpay enables you to pay on your terms and create a flexible plan that gives you more time to pay for everything you need. You receive your order immediately and there is no interest! 

It is a great way to get your items fast and to have the option of paying for it over a long period of time for when it better suits you. Essentially, you can purchase an item today and pay for it later. 

Please Note: Openpay available on Taree Pet Barn orders from $19 to $1,000.

Please note 4 month plans incur a plan management fee of $2.50 per payment

For more information on Open Pay, please visit the Open Pay website

To ensure that you can confidently and securely shop online with Taree Pet Barn, we have implemented 3D Secure, the latest credit card technology provided through Verified by Visa and MasterCard SecureCode, to safeguard your transactions.


Verified by Visa and MasterCard SecureCode are automatic services provided to give you extra protection when making online card payments. These add an additional verification step during transactions to authenticate your identity and ensure your credit card is safe from hacking, much like when you enter a PIN during an ATM or EFTPOS transaction.


When paying for an online order by credit card, you may see a prompt from your bank or financial institution requesting that you enter your security credentials or provide a code sent via SMS to the mobile number registered with your bank in order to complete the transaction with Taree Pet Barn. Once you’ve provided these details, your bank will validate your credentials and your order will be placed with us.

Typically, you will only have to verify your identity once with Taree Pet Barn, however you may be requested to provide your credentials during more than one transaction. Further, if you don’t see a prompt from your bank when placing an order with your Visa or MasterCard credit card then your card is secure and you can continue to confidently shop with us.


These security features will only be available to you if you are banking with a participating financial institution that has registered you.

Participating banks include:

Heritage Bank
Macquarie Bank
St. George

If your bank is not listed, please refer to their website for more details.

For more information on these services, please visit or


Most participating banks and financial institutions will automatically enrol their customers for Verified by Visa and MasterCard SecureCode. If your card is not enrolled, then your bank may not yet be participating in 3D secure, or you as the cardholder have not been registered and will need to contact your bank for more information.

In the case that you are not registered and your bank requests verification of your identity when making a purchase from the Taree Pet Barn website, you will not be able to complete the transaction.

To ensure that your credit card is safe and secure when shopping online, we strongly recommend that you register for these services if you are not already registered.