We are proud to be the ONLY pet store in Australia to offer nation-wide, free shipping on all orders over $90. There are NO catches, NO fine print, NO surcharges, NO exclusions. Just good old fashioned FREE freight. We ship everywhere, even if you only see the postman on full moons!
We use Australia Post E-parcel for most of our shipping and Startrack Express or Couriers Please, on occasion for bulky items.
Taree Pet Barn will not accept accountability for ANY lost, damaged, stolen or pet destroyed orders.
We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. We appreciate your business and will always give extra value as a gesture of this appreciation.
To let you in on a little secret, we report on the number of items that get dispatched on the same day and reward our team for achieving the highest of results.
Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Taree, 2430.
Weekends don’t count. All lead times are in business days and exclude public holidays.
If you order after 2pm, orders will be processed the following business day.
Dispatch is based on items leaving our Taree warehouse.
Items that are in stock are subject to SAME DAY dispatch.
We are human; sometimes items will be out of stock. If this is an issue, we will always ensure we fix this for you and make your day for the inconvenience.
Order status & tracking
You can check the status of your order and track any dispatched consignments from Your Account (you will also get an email with a tracking link when the item is dispatched).
We take the risk out of ordering online
If you receive any merchandise that you are unhappy with for any reason, simply return it to us within 60 days in the condition that you received it and we will happily store credit or refund.
As we do 'exchanges' a little differently, the best way to secure the new item is if you place a new order now to re-purchase the correct item to get it on the way to you ASAP. Once we receive the returned item, we will then credit or refund that for you right away - This way you get the new item ASAP, secure the stock so it doesn't sell out, and also get free shipping on the new item when over $90!
To make it even easier, we send you a pre-paid postage label which will simply be deducted from the credit or refund, the cost is generally between $8-$15 depending on the size & the weight of the item. This usually works out to be cheaper for you than standard shipping through Australia Post and you can print it off at home or work and pop your item into a post box, or take your smartphone into a post office and they take care of it for you!
Unfortunately, return labels are only available within Australia. International returns have to be processed manually by the sender.
NOTE: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by Taree Pet Barn. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for paying for the freight of the return.
Returns terms & conditions
All returns MUST be authorised by Taree Pet Barn before goods are returned.
Please call or email one of our helpful staff and they will give you a return number before sending your order back to us.
All items returned for refund or credit must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or your return may not be accepted (unless faulty).
Return to sender
If your order is returned to the sender, the order amount will be credited to your Taree Pet Barn account (excluding shipping costs, unless at the fault of Taree Pet Barn). You can then simply re-place the order online with the correct details to have the order re-shipped. If you would prefer the amount be refunded, please get in touch with our friendly Customer Service team.
Note: If you placed your order with free freight, your money will be credited or refunded minus the initial freight cost incurred by Taree Pet Barn, unless at the fault of Taree Pet Barn of course.
Please contact our friendly customer service team or the Taree Pet Barn’s Terms & Conditions.